Literacy Quebec’s Helpline was designed to support Quebec’s English Community members who are experiencing challenges during COVID-19 related to their literacy and digital literacy skills. Literacy skills include the ability to read, to write and to access information online at the level required to complete tasks daily (i.e. finding and ordering goods and/or services online) or occasionally (i.e. completing forms for government programs).
Many people feel disconnected during these challenging times – those with literacy struggles may feel especially isolated and unable to connect with the resources they need in person due to the closure of community places they would normally visit.

Interested in volunteering?
Connect with people via our helpline.

Time commitment:

  • Minimum 3 month time commitment and at least two hours per week
  • Two training sessions, 1 hour each by Zoom or phone (Support on how to use Zoom if needed).

Qualities and skills

  • Patient, warm & welcoming
  • Communication & listening skills
  • Basic computer skills or open to receiving training if needed

Roles and responsibilities:

Intake and Phone Support Volunteers

The first person to speak to people who contact the Helpline, the Intake and Phone Support Volunteers assess callers’ needs and respond by:

  • Answering immediate questions when possible with accurate and factual information
  • Referring to support from Literacy Councils and other community organizations as needed
  • Connecting people with the Helplines’s Online Support as needed
  • Following up to ensure all contacts’ needs are met

To apply to be a Literacy Quebec Helpline volunteer, please complete this application form:

VOLUNTEER APPLICATION FORM

Questions? We would love to speak with you. Please contact us:
Email: [email protected]
Phone: (514) 508-6805 or Toll-Free: 1-855-890-1587

LEARN MORE ABOUT THE LITERACY HELPLINE

The Literacy Helpline is supported by the Secretariat for relations with English-speaking Quebecers.